Collections Officer D – IRC243023

at Zambia, Lusaka, Zambia in FNB Zambia Credit

Ends 27 Mar 2023

purpose

• Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.
• experience and qualifications
• Banking diploma (advantage).
• English and one other language preferred.
• 1 year collections experience.

responsibilities

• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Carry out collections processes within mandate, meeting SLA targets and quality standards.
• Comply with governance in terms of legislative and audit requirements.
• Manage personal development to increase own skills and competencies.