Responsibilities

• Ensures adherence of techniques for evaluating performance to Network Operation objectives in line with the SLAs;
• Ensures guidelines and procedures are adhered while monitoring compliance with existing policies and procedures;
• Prepares specific agenda items and lead discussions during Management review meetings;
• Identifies needed areas of change and implement improvements to operations and contributes to RFP proposals;
• Develops and/or approves schedules, priorities, and standards for achieving Network Operation quality goals;
• Drives planned digital strategy for the successful delivery of MTNZ digital transformation initiatives focusing on customer centricity to reflect in a positive and improved net promoter score and growth in digital maturity score;
• Works with internal and external customers to analyse the needs and align product roadmap to strategic goals;
• Analyses performance trends and kpi tracking for different products and services on a weekly and monthly basis as required and share with senior management and stakeholders;
• Analyses and executes on improvement strategies based on project / programme outcomes, e.g. lessons learnt, customer feedback and project closure reviews;
• Facilitates the change management and communication plans on delivered initiatives to drive optimal benefits realization;
• Responsible for Digital kpi and performance tracking of impact and progress of various initiatives against commitments to the bottom line;
• Ensures Customer complaints are resolved timely within SLAs;
• Maintains a dynamic environment to ensure maximum performance from all staff;
• Manages the complexities of the interaction between the whole host of technologies and services in the Network;
• Manages staff training and development.

Candidate Requirements

• B.S.c. Engineering/Telecommunication or related field;
• Grade 12 Certificate. (5 O’ Level credits, including compulsorily English Language and Mathematics);
• Five (5) years hands-on experience in telecommunications field;
• Demonstrated experience in managing customer/subcontractors/Vendors;
• Demonstrated commercial acumen;
• Experience in contract agreements and specifications of equipment for the GSM and telecoms networks;
• Project Management and Quality experience;
• Tele-traffic engineering experience.

Women are strongly encouraged to apply.

Kindly indicate your expected salary in the application letter. 

Please note that only shortlisted candidates will be contacted.