SENIOR CUSTOMER SERVICE ASSISTANT – KONKOLA (2) & MAZABUKA(1)

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JOB SUMMARY

Reporting to the Branch Head, the Senior Customer Service Assistant (SCSA) is the primary contact person between Bayport and the client. The SCSA interacts with the clients on the Bayport portfolio to educate them about the various products the company has to offer. The SCSA also advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.

JOB SPECIFICATIONS

The job holder will be responsible for all credit activities including but not limited to the following:

• Effective marketing of all Bayport loan products
• Vetting of clients and ensuring that the documentation is valid
• Payout cash to clients whose loans have been approved
• Reconciliation of cash and daily reports
• Handling customer exceptions and refunds
• Delivering good customer service
• Working from out of station to issue loans – mobile operations

MINIMUM ENTRY REQUIREMENTS

• Bachelor’s Degree in Banking [&/or Finance], Business or related discipline from a reputable University
• Experience in the financial service industry or in a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES

• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills

TO APPLY

Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for as the email subject, indicating the preferred town, and attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is Friday 14 April 2023. Only shortlisted candidates will be contacted

SENIOR BACK OFFICE ASSISTANT (1) – LUSAKA

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JOB SUMMARY

Reporting to the Back Office Unit Head, the Senior Back Office Assistant will be responsible for the operational completion of set tasks in the department and ensure that all back office operations functions are promptly and accurately performed.

JOB SPECIFICATIONS

The job holder will be responsible for Implementing and supporting the unit initiatives as outlined by the business including;

• Effective and efficient processing of client instructions
• Term Deposit Booking
• Interest Liquidation Circulation, client database management and build up
• Preparation and circulation of daily Interest Payments , Electronic Funds Transfer (EFT) payments
• Loan Processing
• Raise and track payments linked to loan accounts promptly and correctly and ensure that they are captured
• Attend to client queries with accurate account information
• Ensure that unreconciled items and funds received on the statement are actively checked, passed to clients’ accounts and instructions pursed for optimum delivery
• Ensure that Compliance checks are done when processing transactions and any suspicious transactions are reported to the Head of the Unit
• Timely consolidation of client investments
• Maturity reporting and circulation to all in the department
• Prepare employer receipting and submission file in line with client instructions
• Build and enhance relationships with members of other units in the department
• Prepare reports reflecting payments
• Reconcile all accounts on a daily, monthly and yearly basis

MINIMUM ENTRY REQUIREMENTS

• Bachelor’s Degree in Banking [&/or Finance], Business or related discipline from a reputable University
• Experience in the financial service industry or in a sales role will be an added advantage

OTHER SKILLS AND ATTRIBUTES

• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills

TO APPLY

Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for as the email subject, indicating the preferred town, and attaching their current CVs and professional/academic certificates.

The closing date for receiving applications is Friday 14 April 2023. Only shortlisted candidates will be contacted.