Position: Customer Care Agent

Location: Lusaka

Qualifications & Experience:

• Full Grade 12 certificate
• Diploma in any social science or related field.
• At least 1 years’ work experience in a similar role.
• Should be excellent with their communication skills.
• Should be able to multi task.
• Strong analytical skills and able to manage time effective.
• Good interpersonal skills and a team player.

Key Performance Areas among others include:

• Attending to customer queries both inbound and outbound.
• Provide customer assistance via email.
• Provide product and service information to customers.
• Manage and resolve customer complaints.
• Escalate queries to the supervisor and sales team.
• Create and complete resolved tickets.
• Other duties as assigned.

Closing date: 28th April,2023

To apply for this job email your details to: jobs@kazang-zambia.com

With at least three (3) traceable references.