COMPANY: MIKA HOTEL KABULONGA

JOB TITLE: FRONT OFFICE SUPERVISOR

REPORTS TO: GENERAL MANAGER

JOB PURPOSE

We are looking for a Front office Supervisor to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest services. As a Front office Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our front office team. Our ideal candidate is one who is able to deal efficiently with complaints and has a solid customer service approach. Ultimately, the candidate should be able to ensure our front desk provides professional and friendly service to our customers.

KEY RESPONSIBILITIES

• Welcome guests and visitors to the front lobby of the facility, record their information and assist them to choose a room or rooms based on their needs.
• Answer incoming telephone calls, manage inquiries, and provide information about Mika Hotel and its services.
• Maintain and manage the company’s petty cash, ensuring accurate records of all transactions and preparing periodic reconciliations.
• Assist with general administrative duties such as filing, data entry, and document preparation.
• Manage the Hotel calendar and coordinate meetings, appointments, and events.
• Collaborate with various departments to ensure seamless communication and efficient operations.
• Provide outstanding services and ensure customer satisfaction.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Respond to customer needs and requests in a timely manner.
• Manage incoming and outgoing mails and faxes.
• Plan and assign workloads for front office staff.
• Supervise and Train front office staff in their assigned job duties.
• Evaluate the performance of front office staff and provide appropriate feedback.
• Ensure front office staff follow company policies and operational procedures which may include Safety, Emergency and Security.
• Schedule regular meetings to discuss about issues and updates.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the Cash at Hand as well as the Safe, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean at all times by working hand in hand with Housekeeping.
• Any other Assigned duties

QUALIFICATIONS

• A minimum of a Diploma in Business Administration, Office Management, or a related field.
• At least 3 years of experience in a receptionist or administrative role, including experience in petty cash bookkeeping.
• Excellent written and verbal communication skills in English.
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Microsoft Teams.
• Exceptional organizational skills, with the ability to prioritize tasks and work independently.
• Strong attention to detail and problem-solving abilities.
• A friendly and professional demeanor, with excellent interpersonal skills.
• A valid driver’s license is an added advantage.

Interested candidates should send soft copy application letters, updated curriculum vitae, G12 and certificates of training to recruitments@mikameats.com or hard copy applications to Mika Hotel Limited in Kabulonga – Lusaka. Please note that candidates who will not send in full credentials will not be considered. Only shortlisted candidates will be contacted for further processes.