Relationship Analyst D – IRC238976

at Zambia, Lusaka, Zambia in FNB Zambia Corporate Sales

Ends 24 Jan 2023

purpose

• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

experience and qualifications

• Matriculation plus a 12 month or longer qualification.
• An appropriate business degree.
• Banking Certification.

responsibilities

• Leads generation.
• Relationship management.
• Engage with the customers in a professional way as specified in the service standards
• Ensure customers’ needs and expectations are understood
• Process the customers’ requests in an efficient and caring way
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Build and maintain enduring and rewarding relationships with customers
• Ensure Banks Brand values are practiced
• Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)
• Provide the customers with all information required to make an informed decision
• Execute activities within risk and compliance requirements Achieve competence against all key result areas required.
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