VisionFund Zambia Limited is part of a network of microfinance institutions within the VisionFund International network. We empower low-income entrepreneurs with access to integrated financial services that unlock their potential. We are part of World Vision, the largest global Christian humanitarian organization. In order to support our growth aspirations, we seek to recruit a qualified candidate who are self-motivated and results-oriented to fill the following position:

Reporting to: CUSTOMER RELATIONSHIP OFFICER – SME

Location: Lusaka

JOB DETAILS:

PURPOSE OF THE POSITION: CUSTOMER RELATIONSHIP OFFICER – SME

The SME Customer Relationship Officer is responsible for the mobilization of SME clients and individuals, retention of credit in the institution, training of clients before and after loan disbursements, maintenance of active and quality portfolio, effective and efficient management of financial and other resources, giving input and feedback on product development and design: and preparation of reports at required intervals.

Key Responsibilities:

1. Portfolio growth &Disbursements

• Ensure quality growth of the portfolio value
• Making timely and quality loan disbursements.
• Maintaining a portfolio value
• Analyses loans proposal and make recommendations.

2. Portfolio Quality

• Maintain a portfolio quality >1 days of less than 5%
• Maintain a PAR > 30 days of less than 3%
• Maintain a loan loss rate of less than 1%
• Ensure to Recovery 50% of Written off Loan

3. Customer Services

• Maintain retention rate of greater than 80%
• Ensure that client complaints reduced to Zero.
• Assist Clients in preparing loan application and Business profile
• Analyses loan proposal and make recommendations to credit committee
• Promote the organization credit services in the community
• Ensure 7 days turnaround time for loans.

4. Compliance to Credit Policy

• Ensure proper loan file documentation.
• Ensure that clients are monitored every month.
• Ensure groups are trained by following policies and procedures as determined by independent verifications.
• Ensure policy and procedures for delinquency escalation are followed.

5. Client Protection.

• Ensure adherence to client protection principles.
• Ensure that clients are not over indebted.
• Ensure that clients are treated with respect at all time.
• Ensure Transparency in all dealings with clients.

6. Minimum Entry Requirements

• Three years Experience in Financial Institution.
• Diploma or Degree in Business or Agribusiness related course.

Applications should be sent to-

Head of People & Culture

Plot 6810, Chiwalamabwe road Olympia,

P.O. Box 33911

Lusaka, Zambia

OR

Email: employment@vfz.co.zm

VisionFund Zambia is an equal opportunity employer. Females are encouraged to apply.

VisionFund Zambia observes Child and Adult Safeguarding protocols.

Kindly note that VisionFund Zambia Limited does not solicit for fees at any stage of recruitment process, any such attempts should be treated as fraudulent and report immediately.

Deadline for submissions is Friday, 10th February, 2023