Relationship Analyst
FNB Zambia-logo
Relationship Analyst

FNB Zambia

Closed Full Time

about us

There is no about us detail available.

purpose

Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

experience and qualifications

  • Matriculation plus a 12 month or longer qualification.
  • An appropriate business degree.
  • Banking Certification

additional requirements

  • No Referral plan is assigned to this job

responsibilities

  • Leads generation.
  • Relationship management.
  • Engage with the customers in a professional way as specified in the service standards
  • Ensure customers' needs and expectations are understood
  • Process the customers' requests in an efficient and caring way
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
  • Build and maintain enduring and rewarding relationships with customers
  • Ensure Banks Brand values are practiced
  • Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)
  • Provide the customers with all information required to make an informed decision
  • Execute activities within risk and compliance requirements Achieve competence against all key result areas required.